🎼 SymphonyDesk Jira Integration Guide

Step 1 — Open Jira Automation

Go to:

Project Settings → Automation → Create Rule

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Step 2 — Choose Trigger

Example:

When: Issue created
or
When: Issue transitioned to “Automation Needed”

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Step 3 — Add “Send Web Request” Action

Choose:

Method: POST
URL:

https://api.symphonydesk.io/jobs/execute

Headers:

Content-Type: application/json
x-symphonydesk-key: <provided API key>

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Step 4 — Add JSON Body

Paste:

{
  "customer": "Contoso",
  "runbook": "ACT-CreateRemoteMailbox.ps1",
  "issue_key": "{{issue.key}}",
  "params": {
    "DisplayName": "{{issue.fields.customfield_10200}}",
    "UPN": "{{issue.fields.customfield_10201}}",
    "Department": "{{issue.fields.customfield_10203}}"
  }
}

Replace custom fields with your own values.

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Step 5 — Save & Publish Rule

Your Jira is now connected to SymphonyDesk.