Runbook: ACT-CreateADUser.ps1 📘 Description Creates a new user account in the customer’s Active Directory environment.This runbook supports both minimum-data onboarding and full HR-rich provisioning. SymphonyDesk automatically handles: 🧩 Required Parameters Name Description Example DisplayName The user’s display name “John Doe” UPN UserPrincipalName “john.doe@contoso.com” 🪄 Optional Parameters These fields are applied only if provided in the […]
Runbook: ACT-CreateADGroup.ps1 📘 Description Creates an Active Directory group inside the customer’s on-prem AD environment.Supports: 🧩 Required Parameters Name Description Example DisplayName The name of the group “HR Administrators” IssueKey Jira issue key for updates “ITSD-5521” 🪄 Optional Parameters Name Description Example Description Description of the group “Group for HR staff” GroupAlias Email alias used
Runbook: ACT-CreateRemoteMailbox.ps1 📘 Description Creates a remote mailbox in an on-prem Active Directory environment and prepares the user for migration to Microsoft 365.This runbook: 🧩 Required Parameters Name Description Example DisplayName Full display name “John Doe” UPN UserPrincipalName “john.doe@contoso.com” 🪄 Optional Parameters Name Description Example FirstName First name “John” LastName Last name “Doe” Alias Mail
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Step 1 — Open Jira Automation Go to: Step 2 — Choose Trigger Example: When: Issue createdorWhen: Issue transitioned to “Automation Needed” Step 3 — Add “Send Web Request” Action Choose: Method: POSTURL: Headers: Step 4 — Add JSON Body Paste: Replace custom fields with your own values. Step 5 — Save & Publish Rule
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Base URL Authentication Every request must include: (Generated per customer.) 📘 Endpoint: Execute Job POST /jobs/execute Executes a runbook for the customer. Request Body Response (success) Response (error) 📘 Endpoint: Job Status GET /jobs/{job_id} Retrieves historical job status from the SymphonyDesk job store. Response: 📘 Errors
